We're Hiring!

Journey Early Learning is seeking an experienced Field Services and Service Desk Technician to join our growing team. You will play a key role in supporting our mission to empower centre staff and nurture young minds.

With access to cutting-edge tools and tailored training programs, you’ll have clear pathways for career growth in areas like IT security, network management, and systems administration.

About the role:

Based in Melbourne or Sydney with hybrid work flexibility, this role combines remote Level 1 technical support with occasional on-site assistance at childcare centres across Australia. You will diagnose and resolve technical issues, maintain IT documentation, and collaborate with a dynamic, supportive IT team.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person
• Quickly diagnose and resolve hardware and software issues.
• Maintain and update IT documentation, user guides and knowledge base articles.
• Assist in the deployment and configuration of new hardware and software.
• Conduct routine maintenance and updates to ensure optimal system performance.
• Collaborate with IT team or Vendor support teams to escalate and resolve complex issues.
• Flexibility and readiness to travel to various sites to provide on-site support.

Qualifications, Skills, and Experience:

• Tertiary qualification in Information Technology, industry recognised certifications or equivalent experience.
• Experience in a Level 1 or 2 technical support role.
• Familiarity with ticketing systems and remote desktop support tools.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with network configurations and system administration.
• Experience working with tools in the o365 suite and Azure.
• Ubiquiti Unifi cloud portal experience advantageous.
• Customer Service Mindset with a strong emphasis on user experience and support.
• Excellent communication and interpersonal skills.

• Experience in providing training or onboarding sessions for end-users.

• Ability to work independently and as part of a team.
• Valid Driver’s license.
• Willingness and flexibility to travel as required.

Benefits:

• Competitive salary package reflecting your skills and experience.
• Flexible work arrangements, including hybrid remote options.
• Comprehensive professional development and training tailored to your career goals.
• Opportunities to work with cutting-edge technologies like Azure and Ubiquiti Unifi.
• Be part of a supportive and mission-driven organization making a real difference in early childhood education.

We are committed to the professional growth of our employees. This role offers pathways to advance into areas such as IT security, network and systems administration. Comprehensive training and development programs ensure that you are supported in reaching your career progression goals.

If you’re passionate about providing exceptional IT support while making a meaningful impact, we’d love to hear from you!

Join us at Journey Early Learning…where it all begins.